Shipping & Pick-up FAQs

Folder for adding Shipping FAQs articles

How long will the delivery take? When will my order arrive?
We offer next day delivery slots. Order cut off time is 5PM, unless slots are filled earlier.  We are unable to provide a specific delivery time, but we...
Fri, Nov 26, 2021 at 2:07 PM
I need a copy of my invoice. How do I get one?
We deliver all orders with an official invoice. This should be handed to you by our Super Driver or Collector. If you would like your invoice addressed to a...
Fri, Nov 26, 2021 at 2:10 PM
What happens if I miss a delivery?
If no one is available to receive your order, please notify us as soon as possible so we can cancel or reschedule your delivery. We can also deliver to an a...
Fri, Nov 26, 2021 at 2:15 PM
How does your meetup service work?
Don't worry if you're outside of our service area. We can meet in your desired location that is covered by our delivery service. Please indicate a...
Fri, Nov 26, 2021 at 2:19 PM
How do I get free delivery?
You can get free delivery if your order totals at least PHP 5,000.00 (before delivery). When you check out your order, it will automatically remove the deli...
Fri, Nov 26, 2021 at 2:21 PM
What are the payment options?
Easy payment options! Cash on Delivery, Swipe on Delivery and Online Payment is available! We accept both credit and debit cards, local and internationa...
Fri, Nov 19, 2021 at 10:14 AM
What happens when I miss my time slot for Pick Up service?
Once you have received notification that your order is ready for pickup, it can be collected any time from 11:00am to 8:30 pm on the day you scheduled it...
Thu, Nov 18, 2021 at 9:34 AM
Can I change my pick up time?
Yes Suki, you can change your pick up time by informing us through text, call 0951 806 8769/0917 803 6336 or on Facebook or email us at hello@shopsuki.ph...
Fri, Nov 26, 2021 at 2:29 PM
Can I get groceries delivered to someone else?
Yes po suki, 100% we are all about sharing the love :)  Simply write the recipient's name in the shipping address. If this is a gift or a surprise,...
Fri, Nov 26, 2021 at 2:30 PM
Can I change from Click & Collect to delivery or vice versa after placing an order?
Yes, however please be aware that after you have changed your order from delivery to Click and Collect, we will need at least 3 hours to process it (dependi...
Fri, Nov 26, 2021 at 2:37 PM