What is your refund process?

Account Refund Policy for Payments via Credit or Debit Card (Online):

1. Bank Reversal:

• Refunds processed through bank reversal typically take 3-5 business days to complete on our payment provider’s side. The time it takes for the refunded amount to appear in your account may vary depending on the policies of your issuing bank, with a maximum processing time of up to 90 days.

2. Voucher Refund:

• If you choose to receive a refund via voucher, our customer service team will email you the voucher code, which will include the refund amount. The voucher can be used for future purchases.