Enter your search term here...
New support ticket
Check ticket status
How do I order using web browser?
What is the minimum spend?
There is an item missing from my order!
How can I track my order?
I received an item that is not included in my order!
View all 24
Shipping & Pick-up FAQs
How long will the delivery take? When will my order arrive?
I need a copy of my invoice. How do I get one?
What happens if I miss a delivery?
How does your meetup service work?
How do I get free delivery?
View all 14
Refer A Friend
How do I refer a friend?
My friend referred me, how do I use my voucher?
What is Suki Perks?
How do I earn and spend Suki Hearts?
Discount and Promos
How do I avail discounts?
Can I use my Senior Citizen discount?
Can I use my KCC Diamond/Bonus or Kanegosyo card?
Can I use my Bonus card or other KCC loyalty cards?
Where can I find the promos?
Shipping & Pick- up FAQs Zamboanga City
Shipping FAQs ZAM
Where do you deliver in Zamboanga and how much is your delivery fee?
Where do I pick up my Click & Collect order in Zamboanga?
Shipping & Pick-up FAQs General Santos City
Shipping FAQs GES
Where do you deliver in General Santos, Polomolok & Alabel and how much is your delivery fee?
Where can I pick up my Click & Collect order in General Santos?
Shipping FAQs Koronadal City
Shipping FAQs KOR
Where do you deliver in Koronadal and how much is your delivery fee?
Payment and Refunds
How do I pay?
Can I pay through Bank Transfer?
Can I use GCash to pay?
Can I use more than one payment method per transaction?
How can I pay using Billease?
What is your refund policy?
How does online payment work?
How would I know if my online payment has been successful?
What are the common causes of failed online payment transactions?
How long does it take to process if I pay online?
Are there any additional charges if I pay online?
View all 12
Click & Collect
Click & Collect
What if items in my order are out of stock for Click and Collect or Pick Up?
How does Click & Collect work?
How will I know the status of my Click & Collect order?
I can’t pick up my order at my preferred time. Can I pick it up later?
Do you charge a pick up fee for Click & Collect?
View all 7
Help Desk Software
by Freshdesk Support Desk