Shop Suki

General 24

• How do I order using web browser?
• What is the minimum spend?
• There is an item missing from my order!
• How can I track my order?
• I received an item that is not included in my order!

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Shipping & Pick-up FAQs 14

• How long will the delivery take? When will my order arrive?
• I need a copy of my invoice. How do I get one?
• What happens if I miss a delivery?
• How does your meetup service work?
• How do I get free delivery?

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Refer A Friend 2

• How do I refer a friend?
• My friend referred me, how do I use my voucher?

Suki Perks 2

• What is Suki Perks?
• How do I earn and spend Suki Hearts?

Discounts 4

• How do I avail discounts?
• Can I use my Senior Citizen discount?
• Can I use my KCC Diamond/Bonus or Kanegosyo card?
• Can I use my Bonus card or other KCC loyalty cards?

Promo 1

• Where can I find the promos?

Privacy policy 1

• What is your privacy policy?

Shipping FAQs ZAM 2

• Where do you deliver in Zamboanga and how much is your delivery fee?
• Where do I pick up my Click & Collect order in Zamboanga?

Shipping FAQs GES 2

• Where do you deliver in General Santos, Polomolok & Alabel and how much is your delivery fee?
• Where can I pick up my Click & Collect order in General Santos?

Shipping FAQs KOR 1

• Where do you deliver in South Cotabato and how much is your delivery fee?

Payment 5

• How do I pay?
• Can I pay through Bank Transfer?
• Can I use GCash to pay?
• Can I use more than one payment method per transaction?
• How can I pay using Billease?

Refund 1

• What is your refund policy?

Online Payment 12

• How does online payment work?
• How would I know if my online payment has been successful?
• What are the common causes of failed online payment transactions?
• How long does it take to process if I pay online?
• Are there any additional charges if I pay online?

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Click & Collect 7

• What if items in my order are out of stock for Click and Collect or Pick Up?
• How does Click & Collect work?
• How will I know the status of my Click & Collect order?
• I can’t pick up my order at my preferred time. Can I pick it up later?
• Do you charge a pick up fee for Click & Collect?

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Shipping FAQs Basilan 1

• Where do you deliver in Isabela City and how much is your delivery fee?