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How do I order using web browser?
What is the minimum spend?
There is an item missing from my order!
How can I track my order?
I received an item that is not included in my order!
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Shipping & Pick-up FAQs
How long will the delivery take? When will my order arrive?
I need a copy of my invoice. How do I get one?
What happens if I miss a delivery?
How does your meetup service work?
How do I get free delivery?
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Refer A Friend
How do I refer a friend?
My friend referred me, how do I use my voucher?
What is Suki Perks?
How do I earn and spend Suki Hearts?
Discount and Promos
How do I avail discounts?
Can I use my Senior Citizen discount?
Can I use my KCC Diamond/Bonus or Kanegosyo card?
Can I use my Bonus card or other KCC loyalty cards?
Where can I find the promos?
Shipping & Pick- up FAQs Zamboanga City
Shipping FAQs ZAM
Where do you deliver in Zamboanga and how much is your delivery fee?
Where do I pick up my Click & Collect order in Zamboanga?
Shipping & Pick-up FAQs General Santos City
Shipping FAQs GES
Where do you deliver in General Santos, Polomolok & Alabel and how much is your delivery fee?
Where can I pick up my Click & Collect order in General Santos?
Shipping FAQs South Cotabato
Shipping FAQs KOR
Where do you deliver in South Cotabato and how much is your delivery fee?
Payment and Refunds
How do I pay?
Can I pay through Bank Transfer?
Can I use GCash to pay?
Can I use more than one payment method per transaction?
How can I pay using Billease?
What is your refund policy?
How does online payment work?
How would I know if my online payment has been successful?
What are the common causes of failed online payment transactions?
How long does it take to process if I pay online?
Are there any additional charges if I pay online?
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Click & Collect
Click & Collect
What if items in my order are out of stock for Click and Collect or Pick Up?
How does Click & Collect work?
How will I know the status of my Click & Collect order?
I can’t pick up my order at my preferred time. Can I pick it up later?
Do you charge a pick up fee for Click & Collect?
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Shipping & Pick- up FAQs Basilan
Shipping FAQs Basilan
Where do you deliver in Isabela City and how much is your delivery fee?
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