Shipping & Pick-up FAQs

Folder for adding Shipping FAQs articles

How long will the delivery take? When will my order arrive?
We offer next day delivery slots. Order cut off time is 8PM, unless slots are filled earlier.  We are unable to provide a specific delivery time, but we...
Thu, Jul 21, 2022 at 5:53 PM
I need a copy of my invoice. How do I get one?
We deliver all orders with an official invoice. This should be handed to you by our Super Driver or Collector. If you would like your invoice addressed to a...
Thu, Jul 21, 2022 at 5:54 PM
What happens if I miss a delivery?
If no one is available to receive your order, please notify us as soon as possible so we can cancel or reschedule your delivery. We can also deliver to an a...
Thu, Jul 21, 2022 at 6:05 PM
How does your meetup service work?
Don't worry if you're outside of our service area. We can meet in your desired location that is covered by our delivery service. Please indicate a...
Thu, Jul 21, 2022 at 6:07 PM
How do I get free delivery?
You can get free delivery if your order totals at least PHP 5,000.00 (before delivery). When you check out your order, it will automatically remove the deli...
Thu, Jul 21, 2022 at 6:09 PM
What are the payment options?
We offer wide variety of payment options to choose from! You can opt to pay via the following payment methods: •    Cash on Delivery (COD) •    Swip...
Sun, Aug 14, 2022 at 12:37 PM
What happens when I miss my time slot for Pick Up service?
Once you have received notification that your order is ready for pickup, it can be collected any time from 11:00 a.m. to 8:30 p.m. on the day you schedul...
Sat, Jul 23, 2022 at 11:01 AM
Can I change my pick up time?
Yes Suki, you can change your pick up time by informing us through text, call 0951 806 8769/0917 803 6336 or on Facebook or email us at
Thu, Jul 21, 2022 at 6:21 PM
Can I get groceries delivered to someone else?
Yes po suki, 100% we are all about sharing the love :)  Simply write the recipient's name in the shipping address. If this is a gift or a surprise,...
Thu, Jul 21, 2022 at 6:24 PM
Can I change from Click & Collect to delivery or vice versa after placing an order?
Yes, but please be aware that after you have changed your order from delivery to Click and Collect, we will need at least 3 hours to process it (depending o...
Thu, Jul 21, 2022 at 6:38 PM